Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather information you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. Payment details are also collected when you place orders, though they are processed securely by our payment partners.

For corporate clients, we may obtain additional business details such as company registration information, preferred delivery times, and budget considerations to help us tailor our service to your needs.

Our site automatically gathers technical data when you visit, including your IP address, browser type, device details, and navigation patterns. We use this to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your data to fulfill orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timelines
• Providing customer support and responding to inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our offerings (with your consent)
• Maintaining records for business and legal compliance purposes

We also utilize aggregated, non-personal data to understand market trends and enhance our operations. For example, we might review which arrangement types are most popular in different seasons to better manage inventory.

With your explicit permission, we may share information about seasonal selections, special promotions, or new services that may interest your business. You can opt out at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information stays within our operations and is shared only when necessary to provide our services or to comply with legal obligations.

We collaborate with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually required to protect your information and use it solely for the services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This covers compliance with tax regulations, business licensing, and other legal duties applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and employ multiple layers of protection. Our systems use encryption for sensitive data transmissions, secure servers for storage, and regular security updates to guard against threats.

Physical security measures safeguard our office systems, and access to personal information is restricted to employees who need it for their work. Our team undergoes regular privacy and data handling training.

Payment details are processed via secure, encrypted channels that meet industry standards. We do not store full credit card numbers on our systems; this data is handled by certified payment processors who specialize in secure transactions.

While we implement strong security measures, no system is completely risk-free. We continuously monitor and enhance our security practices to address evolving threats and maintain high protection standards.

Your Rights and Choices

You have multiple rights regarding your personal information. You may request access to what we hold, ask us to correct inaccurate data, or request deletion where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain information only as long as needed for business purposes and legal obligations. Order records are typically kept for accounting and warranty reasons, while marketing preferences are retained until you request removal.

When information is no longer required, we securely delete or anonymize it. Some data may be kept longer if required by United Kingdom business laws or for legitimate business interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain site features.

Essential cookies are required for the site to function properly – they enable basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are enabled by default when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us highlight popular content, optimize page performance, and improve the user experience. This data is aggregated and does not identify individuals.

You can adjust cookie settings through your browser, but disabling some cookies may affect certain features and your overall browsing experience.

Business Transfers and Changes

If Cloud Meadow Nest undergoes major business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We will inform you of such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event we cease operations, we will ensure your data is either securely transferred to a successor with appropriate privacy protections or securely deleted in line with data protection best practices.

Updates to This Privacy Policy

We may revise this privacy policy periodically to reflect changes in our practices, offerings, or legal requirements. When significant updates occur, we will notify you via email or by posting a notice on our site before they take effect.

Minor updates for clarity or administrative reasons may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently collected data from someone younger, we will promptly remove it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter immediately.

International Data Considerations

Our main operations are based in United Kingdom, and data is stored and processed within United Kingdom under its jurisdiction. Some service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.